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Have a question?
Our common questions
Is free shipping available?
Is free shipping available?
Yes, free ground shipping is available for all orders. View our Shipping and Delivery page for details.
Is the product I'm looking for in stock and available?
Is the product I'm looking for in stock and available?
You will be able to tell on the product page whether or not a product is in stock and available, as the availability of the product will be listed as the number of products in inventory, "Out of stock".
What are your return policies?
What are your return policies?
We offer a 14-day return policy for unused products in their original condition and packaging. Customers may request a refund or exchange within 14 days of receiving the product. Damaged items during shipping can be returned or replaced. No restocking fees apply, and customers are responsible for return shipping costs.Please contact our customer service at support@mytiaota.com for instructions.
When will I receive my order?
When will I receive my order?
Most orders are dispatched within 2-4 business days after payment. Domestic shipments within Mainland China and Hong Kong generally take 2-7 days, while international orders typically arrive within 7-15 business days, depending on the courier.Some remote or special regions may take longer.
Is express shipping available?
Is express shipping available?
Express shipping is not available as of yet, but fast shipping available to most U.S. locations.
Can I redeem a coupon with you online?
Can I redeem a coupon with you online?
Yes. Coupons can be redeemed at checkout.
